FAQs
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Thank you for your order! Please allow 1 - 2 business days for processing and production before your order is shipped out. We want to ensure your items are handled with care before they leave our fulfillment center.
HOW LONG IS THE SHIPPING TIME?
- U.S. Orders: We ship via USPS and FedEx, and the average delivery time is 6 - 8 business days.
- International Orders: Shipping times depend on the fulfillment center from which your product is made. On average, international shipping takes 6 - 10 business days. Please note that factors such as holidays, weather, natural disasters, or other unforeseen circumstances may cause delays beyond our control. While we aim for timely delivery, please understand that the shipping company handles transit times, and we cannot guarantee specific delivery dates.
WILL I RECEIVE A TRACKING NUMBER?
Absolutely! You will receive tracking information once your order has shipped. Since some of our products are sourced from different fulfillment centers, tracking numbers may vary for each item in your order. You can track your order directly on our website once you receive the tracking details.
CAN I CANCEL MY ORDER?
We understand that life happens! You can cancel your order within 24 hours of placing it—no penalty! After 24 hours, cancellations are no longer possible. To cancel, please send us an email at contact@herbabuddy.com with the subject line “CANCEL MY ORDER.”
I ENTERED THE WRONG SHIPPING ADDRESS!
Oops, no worries! If you notice a mistake in your shipping address, just respond to your order confirmation email within 24 hours with the correct details, and we'll make the change. Unfortunately, once your order ships, we can no longer modify the address.
HOW MANY DELIVERY ATTEMPTS WILL THE CARRIER MAKE BEFORE RETURNING MY PACKAGE?
Typically, the carrier will attempt delivery twice. After that, if the package is still undeliverable, it may be returned to us. If that happens, we’ll reach out to you to resolve the issue.
MY ITEM ARRIVED DAMAGED, WHAT DO I DO?
We take great care in packaging your order, but in the rare case of damage, please contact us right away with:
- Your order number
- A photo of the damaged item
Once we receive the details, we’ll send you a replacement at no extra cost.
I HAVE A QUESTION THAT WASN’T ANSWERED. CAN YOU PLEASE HELP?
If you have any other questions or need assistance, please don’t hesitate to reach out to us. We strive to respond to all inquiries within 24 hours. We’re here to help you on your wellness journey!